Contact Us

You may send your prescription to us via the following methods:

• Take a picture using your phone or upload scanned prescription using this link CLICK HERE
• Email a copy of your prescription to info@insulinoutlet.com
• Fax a copy of your prescription to our toll-free fax number: 1-888-804-1287
• Mail your prescription directly to us.
• Under your authorization and consent, we can contact your doctor’s office/local pharmacy and request for a prescription transfer request.

We currently do not accept insurance as a form of payment. However, we are able to provide customers with medical expense reports to make insurance claims.

Should your shipment not arrive within 10 business days from the date shipped, a member of our loyalty team will be in contact with you.
We do not accept returns on any medications. However, should there be a defect with the supply that was sent to you, please give us a call right away.

Protecting your confidentiality information is our foremost priority. Canada’s PIPED (Personal Information Protection and Electronic Documents) Act prohibits us from sharing our customer’s personal, medical or financial information to anyone (without your consent) other than the health professionals responsible for filling your prescriptions.

A generic medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.

As long as you have a valid pet prescription, we would be more than happy to assist you. You will need to register a new account and choose “Pet” as the option. You can also place the order by calling us at (  1-888-525-2506 )

We are able to dispense up to a 3-month supply of medication at a time.

Yes! Call us at ( 1-888-525-2506 ) and ask for a pharmacist if you have any questions about your medication. You will also receive a patient education sheet about your medicine with your order.