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Welcome to the
Insulin Outlet FAQ page

Here, you’ll find answers to the most commonly asked questions about our services, shipping policies, payment options, and much more. You will find all the information you need to make your Insulin Outlet experience as easy and straightforward as possible. Please do not hesitate to contact our customer support team with additional questions or if you need further assistance.

FAQ

Frequently Asked Questions

General

How do I know if my medication requires refrigeration?

Medications requiring refrigeration will be indicated on the product page and in the shipping instructions. Contact customer support if you are unsure.

Our website displays real-time stock information. If a medication is out of stock, it will be indicated on the product page.

Log in to your account, go to the account settings, and update your personal information as needed. To be extra cautious, please reach out to us and notify us.

Yes, it is the same medication made by the same manufacturer with the same ingredients. The content on the packaging may be slightly different, as Canada has different labelling guidelines then the US.

Ordering

Do I need a prescription to purchase insulin from Insulin Outlet?

Yes, a valid prescription is necessary to purchaser prescription medications from Insulin Outlet. This is in accordance with federal and state regulations.

To place an order, create an account, upload a valid prescription, add products to your cart, and complete the checkout process by providing shipping and payment details.
Log in to your account, go to the “Upload Prescription” section, and follow the instructions to upload a scanned copy or photo of your prescription.

Yes, one of our friendly agents will be happy to assist. Feel free to give us a call at 1-888-238-0872

Shipping

What are the shipping costs and delivery times?
Standard Shipping: $14.99 USD with a delivery time of 7-10 business days.
Express Shipping: $29.99 USD.
Currently, we only ship to residential addresses to ensure the safe and secure delivery of medications.

We use Canada Post and USPS to ensure the safe delivery of your medications.

No, you are only charged for the medication and the shipping fee.

No, we do not offer overnight shipping. The fastest available option is express delivery.

Currently, we only ship to addresses within the United States.

We aim to ship all medications in one order together. If there is a delay with any item, we may split the shipment, but only with your consent. Medications from different sources may be shipped separately.

It takes approximately 4-10 business days.

You will receive a tracking number via email once your order is shipped, allowing you to monitor its progress.

If your order is delayed beyond the expected delivery time, contact our customer support team for an update. We will provide you with information and options for resolving the delay.

If your order has not yet shipped, you can change your shipping address by contacting customer support. Once shipped, address changes are not possible.

If you miss a delivery, the courier will leave a notice with instructions on how to arrange a redelivery or where to pick up your package.

Payment

Which payment methods are accepted?

We accept Visa and Mastercard credit cards

No, we do not accept PayPal. We accept credit cards, checks, and Sezzle.

Unfortunately, we do not accept health insurance at this time.

Refunds & Damages

Can I return medications if I no longer need them?

We accept Visa and Mastercard credit cards

No, we do not accept PayPal. We accept credit cards, checks, and Sezzle.

Due to safety regulations, we cannot accept returns of prescription medications once they have been shipped. Contact customer service for more information.

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