Last Update: 8/18/2024
At Insulinoutlet.com™ Customer Care (carrying on business as “Insulinoutlet.com™”), safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Canada’s Personal Information Protection and Electronic Documents Act (the “Act”). As part of this commitment, Insulinoutlet.com™ has followed the Ten Privacy Principles described in the Act to govern our actions as they relate to the use of personal information. The Ten Privacy Principles are as follows:
Principle 1 – Accountability. Insulinoutlet.com™ is responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate, Insulinoutlet.com ™ has designated an individual who is accountable for our compliance with the Ten Privacy Principles.
Principle 2 – Identifying Purposes. The purposes for which personal information is collected shall be identified before or at the time the information is collected.
Principle 3 – Consent. The knowledge and consent of the Customer are required for the collection, use or disclosure of personal information except where required or permitted by law.
Principle 4 – Limiting Collection. The personal information collected must be limited to those details necessary for the purposes identified by Insulinoutlet.com™. The information must be collected by fair and lawful means.
Principle 5 – Limiting Use, Disclosure, and Retention. Personal information may only be used or disclosed for the purpose for which it was collected unless the Customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Principle 6 – Accuracy. Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Principle 7 – Safeguarding Personal Information. Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
Principle 8 – Openness. Insulinoutlet.com™ is required to make information available to Customers concerning the policies and practices that apply to the management of their personal information.
Principle 9 – Customer Access. Upon request, a Customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information and may request that it be amended, if appropriate.
Principle 10 – Handling Customer Complaints and Suggestions. Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about our practices by contacting Insulinoutlet.com™’s Privacy Officer.
The guidelines below set forth the principles we use in gathering, using, maintaining, and protecting the personal information you provide us.
The Types of Personal Information We Collect
Insulinoutlet.com™ gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It typically includes the following personal information:
name, mailing address, e-mail address, telephone numbers, occupation, employment status, referral source, the name of your primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, credit card information (including card type and number, expiry date and name of cardholder), banking information (including transit and account numbers) and prescription information; The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.
We may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or tracked back to a specific individual or business entity.
The Purposes for which we use Personal Information
We use your personal information to communicate with you, enhance your visit to our website, allow processing of your prescription orders and effectively provide the products and services you have requested. We may provide your personal information to an affiliated company, a licensed pharmacy or to a prescribing physician in order to fulfill your prescription.
We may use your personal information to offer additional products and services sold by Insulinoutlet.com™. In the event of a sale of all or substantially all of the assets of Insulinoutlet.com™, records containing personal information may be transferred to the purchaser. We will not furnish your personal information to an outside organization for its use in marketing or solicitation without your prior consent.
We only use your personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.
In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we will take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.
There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency, or suspicion of illegal activities.
We sometimes contract outside organizations to perform specialized services. Our trusted service suppliers may at times be responsible for processing and handling some of the personal information we have received from you.
When you visit our website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our website at any time anonymously and privately without revealing any personal information about yourself.
Security Measures
We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.
In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of Insulinoutlet.com™ are required to sign a confidentiality agreement, abide by the privacy standards we have established, and to follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by an employee of Insulinoutlet.com™ is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
Accessing and Amending Your Information
Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files.
To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.
SMS/Text Messaging Policy
Opt-In Consent
By providing your mobile phone number, you consent to receive SMS/text messages from Insulin Outlet. These messages may include order updates, shipping notifications, account alerts, promotional offers, and other relevant information related to your interactions with Insulin Outlet.
Message Frequency
The number of SMS/text messages you receive will vary depending on your transactions and communications with Insulin Outlet. You may receive messages related to order confirmations, delivery updates, customer service inquiries, and promotional content.
Opt-Out/Stop
You may opt-out of receiving SMS/text messages from Insulin Outlet at any time by replying “STOP” to any message you receive. After sending the “STOP” message, you will receive one final message confirming that you have been unsubscribed. After this, you will no longer receive SMS/text messages from us. If you want to rejoin, you can sign up as you did initially or contact us directly.
Help/Support
If you need assistance, you can reply “HELP” to any SMS/text message or contact our customer service team at 1-888-238-0872 or info@insulinoutlet.com. We are here to help with any issues or questions you may have.
Message and Data Rates
Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text or data plan, please contact your wireless provider.
Privacy
We respect your privacy and are committed to protecting your personal information. Your phone number will only be used for the purposes stated above and will not be shared with third parties for marketing purposes without your consent.
Contact Us
If you have any questions regarding this policy or your SMS/text preferences, please contact us at 1-888-238-0872 or info@insulinoutlet.com.
Privacy Officer
With regards to your personal information or our practices, customers may contact our privacy officer and direct any questions and enquiries to him on this platform: Fax Number: 1-800-281-1789
Updating this Policy
When we determine it is appropriate to do so, we may modify, remove or add part of this policy. We shall give notice in a well-timed manner of any changes in our information handling practices and privacy policy. Consulting the modification date at the top of every Insulinoutlet.com privacy policy web page assists you in knowing when this policy was last updated.
